Support

Technical Support Helpline:

Telephone:
1300 138 788 ( or Sydney local 02 90030483)

Hours:
Monday to Friday - 9am to 6pm EST

For more help send an email to support@idx.com.au.

For Customer Noticies, Policies and Standard Terms and Conditions click here

Technical Information :

General ADSL Settings:
Use these settings to set up your own modem via the IDXNET ADSL/ADSL2+ connection:

Connection Type: PPPoE LLC
VPI: 8
VCI: 35
Username: <your IDXNET username>@idx.com.au
Password: <your IDXNET password>

Email Settings:
Use these settings to set up your IDXNET email address or if you've lost the settings on your email program, i.e. Outlook,Outlook Express, Mozilla Thunderbird, Eudora, Apple Mail, etc:

Incoming Mail (POP3) Server: mail.idx.com.au
Incoming Mail (POP3) Server Port Number: 110
Account/User Name : yourname@idx.com.au eg jsmith@idx.com.au
Outgoing Mail (SMTP) Server: mail.idx.com.au
Outgoing Mail (SMTP) Server Settings: Use Auth , Use same login details as incoming server
Outgoing Mail (SMTP) Server Port Number: 587

Security considerations when using the Internet:

Customers should always be vigilant when using the Internet. Although, it provides quick and easy access to information and an easy way to transact our daily business, it is full of traps and risks.

There are a number of basic rules that customers should do when using the Internet:

1. Always use an anti-virus program. There are a number of anti-virus programs available in the market. The more popular ones are :

    * Norton Anti-Virus
    * McAfee
    * Trend Micro
    * AVG

Some of these anti-virus have online tools on their website where it can scan the computer online for viruses. Also, make sure your virus definitions are always updated.

Windows 10 also has an in-built anti-virus program called Windows Defender. If you don't have an anti-virus program installed, you can simply turn this on in your system settings.

2. Be suspicious of your emails. We provide an anti-spam program on our mail server but this is not a guarrantee that all emails are safe. There will always be emails that will slip through our anti-spam program and these emails may carry viruses or malware programs that can attack or damage your computer. This is where a good anti-virus program can help in eliminating these viruses and malwares before they damage the computer.

3. Do not click any URL link or open any attachments on emails unless you are absolutely sure of the sender. Any link or attachments on emails are always sources of viruses or malwares. Also, the sender is not always the same person that is written on the "FROM" of the email.

4. If you want to open a link provided on an email, it is always safe to type the URL link or the website name on the browser rather than just clicking on it. Just remember, whatever is written on the URL link is not always the website that you think it is. The URL link written on the email can actually misdirect you to another website. This is why typing the website name on the browser is always safest way of going to the website that you want.

5. Do not respond to any requests for personal information or passwords no matter how convincing the requests are. They are mostly what is called a "phishing" scam. IDXNET will never requests for personal information or passwords to be sent via email.

6. Always be careful on using Internet Banking. Firstly, you would not want to use Internet Banking if you do not have an updated anti-virus program. Secondly, you should not open your Internet Banking from an email source or from your favorites link. Always type the URL or website name of the bank's Internet Banking access on the browser. Once you are on the bank's website, examine its credentials by making sure there is the "lock" symbol near the website's name and the words "https:" written before the name.