and interpretations are as defined on Item 1 of the IDXNET Standard
Terms and Conditions.
contract period is one (1) year. Contract starts from activation date
of the ADSL2+ service. If the service is re-activated for any reason,
then the contract starts from the latest activation date .
the following fees applicable
termination fee if the service is disconnected within one year.
Call-Out fee as defined below
Data that is
included with the ADSL2+ service is the total of data downloaded using
the ADSL2+ service. For billing purposes, 1,000,000 bytes is
1Megabytes (MB) and 1,000MB is 1Gigabytes (GB).
billed monthly in advance and a copy of the tax invoice is sent to the
customer's email address. The customer is responsible for retrieving
this invoice. IDXNET will confirm with the customer the starting date
of the service. The starting date will then be the anniversary date for
billing purposes eg if starting date is August 28 2012, then the
anniversary date is 28th of each month.
modem is provided to the customer on a self-install basis. No onsite
service is available. We will do our best to assist in supporting
third-party equipment but we can not guarantee this support.
is supplied to the customer on a single stand-alone computer setup.
IDXNET is not able to provide support on the setup and installation of
the ADSL2+ service if the customer is installing it as part of a
Any fault on
the ADSL2+ service must be reported to IDXNET. Customer is liable for
any charges if the customer contacts other carriers or service
providers like TELSTRA or OPTUS for assistance.
Call-Out fee of $275.00 will be charged to the customer if the cause of
the fault is within the customer's premises or if the customer has
faulty equipment. The cause of the fault will be determined by the
technician of the telecommunication carrier on site. Also, the Call-Out
fee of $275.00 will be charged if the customer is not present during
provided by IDXNET has one-year return to base warranty.
own the telephone number linked with the ADSL2+ service.
IDXNET can not
guarantee the performance and quality of the ADSL2+ service as the
ADSL2+ service depends on a lot of external conditions that is not
controlled by IDXNET. The service may also be interrupted from time to
time and customer accepts that IDXNET is not liable for any damages or
problems that may occur as a result.
that the installation and operation of the ADSL service may cause
temporary disruption to the standard telephone service linked with the
ADSL service. Customer accepts that IDXNET will not be liable from any
damages or faults that may occur on the telephone service arising from
the installation and operation of the ADSL2+ service.
not assign, transfer or re-sell any of the ADSL2+ services that is
provided by IDXNET.
provide safe access to IDXNET or its representative to install,
maintain, test, inspect or modify any of the equipment or telephone
service associated or linked with the ADSL2+ service.
service is provided on a dynamic IP addressing system. There is a fee
of $11/month per fixed IP address if required. The customer is required
to apply for a fixed IP address and IDXNET will assign one if it is